Return & Refund Policy

Last Updated: January 10, 2025

Welcome to Trenzii. This Return & Refund Policy outlines our procedures for returns, refunds, and product issues. By using our service, you agree to these terms.

Subscription Cancellations

Trenzii members may cancel their subscription up to 5 days before their next scheduled payment. Cancellations are processed immediately upon request through your account settings under “Billing.” Upon cancellation, access to the platform terminates immediately. We do not provide prorated refunds for unused portions of subscription periods.

Trial Period

The 10-day trial period costs $1.00, charged immediately upon registration. If you cancel during the trial period, your access terminates immediately with no refund of the trial fee. Trial cancellations follow the same process as regular subscription cancellations.

Defective or Damaged Products

Despite products being provided at no cost (excluding shipping), Trenzii stands behind the quality of our items:

Report defective or damaged products within 30 days of delivery
Submit clear photos of the damage or defect through our customer service channels
Trenzii will provide a replacement at no additional shipping cost
Original shipping fees are non-refundable

Lost or Undelivered Packages

For packages marked as delivered but not received:

Report within 7 days of the marked delivery date
Trenzii will investigate with our shipping partners
Replacement shipments may be issued at our discretion

For undelivered packages:

Allow the full delivery window (5-20 business days)
Report non-delivery after 20 business days
Trenzii will investigate and may resend the item at no additional cost

Payment Issues

Failed subscription payments will result in:

Immediate account suspension
Two retry attempts within 5 days
Account termination if payment remains unsuccessful
Requirement to create a new subscription to restore access

Account Termination

Trenzii reserves the right to terminate accounts without refund for:

Suspected fraudulent activity
Abuse of the ordering system
Violation of our Terms of Service
Multiple unsubstantiated claims

Contact Information

For all return, refund, or product issues, contact our customer service team:

Trenzii

{companyAddress}

Email: support@trenzii.com

Phone: {companySupportPhone}

SMS: {companySupportSMS}

Chat: {companySupportChat}

Business Hours: {companyBusinessHours}

We aim to respond to all inquiries within 24 hours.

This policy may be updated at any time. Continuing to use our service constitutes acceptance of any changes.