Accessibility Statement

Accessibility Statement

Our Commitment

Trenzii is committed to ensuring digital accessibility for all customers, including people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards.

Measures to Support Accessibility

Trenzii takes the following measures to ensure accessibility:

• Include accessibility throughout our internal policies
• Provide regular accessibility training for our staff
• Assign clear accessibility goals and responsibilities
• Employ formal accessibility quality assurance methods

Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Trenzii is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Technical Specifications

Accessibility of Trenzii relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

• HTML
• WAI-ARIA
• CSS
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Assessment Approach

Trenzii has assessed the accessibility of our platform by the following approaches:

• Self-evaluation
• External evaluation
• User testing

Feedback

We welcome your feedback on the accessibility of Trenzii. Please let us know if you encounter accessibility barriers:

Phone: {customerServicePhone}

E-mail: support@trenzii.com

SMS: {customerServiceSMS}

Live Chat: Available on our website

We try to respond to feedback within 1-2 business days.

Compatibility with Browsers and Assistive Technology

Trenzii is designed to be compatible with the following assistive technologies:

• Screen readers
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Limitations and Alternatives

Despite our best efforts to ensure accessibility of Trenzii, there may be some limitations. Below is a description of known limitations and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations:

1. Uploaded images may lack alt text: We work to ensure all product images include descriptive alt text, but some user-uploaded content may lack proper descriptions.
2. Third-party content: Some of our third-party content may not be fully accessible.

Contact Us

For any questions or concerns regarding the accessibility of Trenzii, please contact:

Trenzii Customer Support

{companyAddress}

Phone: {companySupportPhone}

Email: support@trenzii.com

SMS: {companySupportSMS}

All contacts are confidential. We will respond to your request within 1-2 business days.

Formal Approval and Updates

This Accessibility Statement was created on January 9, 2025 and was last updated on January 10, 2025.