Frequently Asked Questions
FAQ
Got Questions? We’ve Got Answers!
How does Trenzii work?
Think of Trenzii as your VIP shopping pass! For only $9.97 per month, you’ll become a member of our exclusive club. As a member, you can order any product on our website for FREE – simply pay shipping. You can place as many orders as you’d like every single day.
Can I try Trenzii before committing to a membership?
Yes! We offer a 10-day trial for just $1. You’ll get full access to all member benefits during your trial period. After the 10 days, your membership will continue at $9.97 per month unless you decide to cancel.
How long does shipping take?
Shipping times vary based on your location and current delivery conditions. We prioritize keeping you informed every step of the way and provide tracking information whenever possible.
How many items can I order?
What if something is wrong with my order?
We’re here to help! If your item arrives damaged or isn’t what you expected, please take a photo and contact our customer service team via email, chat, phone, or even text; we’ll make it right.